Just Peptides handles research-use products with a quality-first approach. Because peptide products require controlled handling and chain-of-custody confidence, returns are limited and each issue is reviewed against the policy below.
Correctly fulfilled and delivered research-use products are generally final sale and are not eligible for routine return.
Damaged, incorrect, or missing-item claims should be reported within 48 hours of delivery with photos and the order number.
Approved issues may be resolved through replacement, reshipment, account credit, or refund to the original payment method.
For quality, integrity, and research-supply handling reasons, Just Peptides does not accept routine returns after delivery. This protects customers from receiving products that may have left our verified fulfillment process and then been stored, opened, or handled outside our control.
We will review good-faith requests involving damaged shipments, incorrect items, missing items, duplicate charges, or packages reasonably confirmed as lost in transit.
Opened products, used products, products stored outside appropriate conditions, correctly delivered products, and items ordered in error by the customer are not eligible for return. We also cannot accept returns when packaging integrity, storage conditions, or product custody cannot be verified.
If an order arrives damaged or contains the wrong item, contact us within 48 hours of delivery. Include your order number and clear photos of the shipping label, outer packaging, internal packaging, and affected items.
If tracking shows unusual delay or no movement, we may ask for time to review carrier updates. When a package is reasonably confirmed lost, Just Peptides may reship the order, provide another suitable resolution, or issue a refund where appropriate.
Contact us immediately if you need to cancel or adjust an order. We may be able to help before processing begins. Once fulfillment starts, the package is prepared, or the order has shipped, cancellation or modification may no longer be possible.
Customers are responsible for submitting accurate shipping details. Failed delivery, delay, return-to-sender, or loss caused by incorrect addresses, refused delivery, or carrier access issues may not qualify for refund.
Approved refunds are generally issued to the original payment method. Bank, card, and payment-provider processing times can vary and are outside our direct control after the refund is submitted.
Because peptide products are supplied for research use only, return decisions must account for packaging integrity, custody, storage, and product traceability.
Contact Just Peptides with your order number, a concise issue summary, tracking details, and photos when damage or item error is involved.
